How to Complain

We endeavor to provide our clients with a high level of service at all times. In the event you are not satisfied with our services, you can initially bring the matter to our attention by:

  • Contacting your dedicated Account Manager; or
  • Calling our global dedicated customer service at +44 (0) 203 282 7777; or
  • Sending an email to our customer support at support@IronFX.com.
If you still feel you have cause to complain about the financial services provided by IronFX and our customer service representatives are unable to resolve the matter, you should click on the below link to login to the Company’s Complaints Portal using your Client Portal credentials and file a complaint. The Compliance Department will investigate your complaint and provide you with its findings.

For further details, please refer to our Complaints Handling Policy.


File a complaint

Risk Warning: Our products are traded on margin and carry a high level of risk and it is possible to lose all your capital. These products may not be suitable for everyone and you should ensure that you understand the risks involved.

Risk Warning: Our products are traded on margin and carry a high level of risk and it is possible to lose all your capital. These products may not be suitable for everyone and you should ensure that you understand the risks involved.