FAQ

What are the different payment methods I can use to fund my account?
Payment and funding authorisation are 100% automatic, and the IronFX Client Portal allows deposits and withdrawals using a simple, easy-to-use single interface. Whilst IronFX Global does not accept cash deposits, we offer a number of alternative reliable methods for account funding. Please click on our funding link for more information: http://www.ironfx.com/en/trading-accounts/funding

How do I deposit funds into my trading account?
Deposits can be made via the client portal. Methods can be chosen by clicking on the 'Deposit Funds' tab. Please note that deposits can take up to 24hrs to be processed depending on the method used. Bank Wire transfers can take up to 3 working days depending on the bank.

Which currencies can I use to deposit funds into my trading account?
You can deposit funds in any of the following 9 base currencies: USD, EUR, GBP, AUD, JPY, CHF, PLN, RUB and HUF. In the case that you deposit funds in a currency different than your base currency account, then it will be converted into the base currency of your trading account by us at the prevailing rate at the given time.

Can I withdraw funds when I have open positions?
You are able to withdraw funds if you have open positions on your platform. Please note that your free margin must exceed the amount specified in the withdrawal instruction, including all payment charges. You will not be able to make a request if you have insufficient funds.

What are the relevant fees per payment method?
IronFX does not charge any fees for deposits. Your respective banks or payment providers however might charge you additional fees.

What is the minimum amount for opening a trading account?
The minimum amount to be able to trade with IronFX is $500 or the equivalent in cross currencies.

Why have you charged my MT4 account on the withdrawal? You have withdrawn more than the amount I had requested.
The extra amount that was removed from your MT4 account is part of the welcome bonus you have received when you deposited. Whenever you make a withdrawal, a proportion of the welcome bonus is removed relative to the amount you deposited and requested withdrawal.

Can I withdraw the bonus?
The Welcome Bonus will be held solely for trading with IronFX and cannot be withdrawn. At any given time, even after the expiration of the promotional period, when a client requests a withdrawal, the welcome bonus will be removed.

How can I withdraw my profits?
Profits made from trading can be withdrawn only via bank wire. You can receive your initial deposit via the payment method initially used and then all excess funds (profits) will be sent to your bank account. In order for the above to take effect, you need to apply for a bank withdrawal from your client portal.

What happens if my account goes negative?
The company offers a Negative Balance Protection ,meaning that all negative balances are covered by the company.

What are the trading hours?
The trading hours are 24 hours per day, starting at 00:00 Monday and closing at 24:00 Friday server time. Server time is GMT + 2 (GMT + 3 applies during daylight saving/summer time).

The price on the chart is different than the price appearing on my trading terminal. Why?
The charts show the Bid price by default. A Buy position is opened with the Ask price and closed with the Bid price. You have to add the spread on the Bid price to find the Ask price. Therefore the difference in price is due to the spread.

My order was Stop-Out. Why?
Your order will be Stop-Out, when the margin level (Equity/Used Margin) of your trading account goes below 20%. This will trigger a stop-out and your positions will start closing starting from the most unprofitable.

I am getting a “Trade Context Busy” signal on my trading platform. What does this mean?
This can happen when you have given your trading platform an additional instruction before it has completed an earlier task. This can happen in cases where there have been multiple mouse clicks or a hyperactive Expert Advisor.

I am getting “Re-quotes”. What does this mean?
When there is a high volatility in the market, prices are rapidly changing. Under this scenario, we need to offer you the new latest market price. In such an event, you can either accept the new re-quoting or just reject the new price and cancel the execution of the transaction. Another possible reason for getting re-quotes could be the possibility of having a slow or bad internet connection which can delay the transmission of orders; implying that on your trading platform you are viewing old prices instead of current market prices.

Do you support Trailing Stops and Expert Advisors?
Our platform supports such functionalities. Please be aware that trading operations using additional functions on your client terminal such as Trailing Stop or Expert Advisor are executed completely under your responsibility, as they depend directly on your client trading terminal.

I have placed a take profit order and was triggered with loss. Why?
Please be aware that when Take Profit is set on a long position, it's placed above the prevailing market price. As a result, if you place a Take Profit order after you open a position when it is already making a loss, the take profit will act as a stop loss and your position will be closed with a loss.

I placed a pending order and was deleted. Why?
Your pending order will be deleted from the system if the free margin (Equity – Used Margin) is not enough to cover the margin required for opening the specific order.

What is the difference between the balance and the equity that appears on my trading platform?
The balance illustrates your closed positions’ Profit/Loss while the Equity is the real time calculation of Profit/Loss i.e. taking into account both open and closed positions.

Can I cancel an instant order request?
If you placed an instant order and you decided to cancel it, it may not always be possible to cancel if the request has already been received by our trading server. You should consider that your platform will also give you a warning: “Closing of this window will not guarantee the order cancelling”.

Why can I not trade currencies?
Your account may be a premium account and therefore, you may be selecting the wrong currency symbol. You should select currency symbols that have a dot (“.”) at the end. These are called premium symbols and provide better spreads for our premium account holders (EUR/USD, GBP/USD, USD/JPY and USD/CHF). Go to the MT4 market watch, right click and select “show all” for them to be displayed – if not visible.

Why are the buy/sell symbols disabled when I try to place a trade?
Ensure that you are entering the correct minimum volume (0.1 if you have a premium account, and 10 for shares).

Why can I not trade micro lots (volume under 0.1 lots)?
Please note that for premium accounts, the minimum trading volume is 0.1 lots. If you wish to trade micros, then you need to transfer funds to another account that will have a balance of under 2500 USD.

Why can I not trade a given future?
Please note that futures have expiration dates and trades cannot be opened after their Last Trading Date. For more information, please click on our futures links http://www.ironfx.com/en/trading-products/futures

I had a trade in a future that was closed by itself without me closing it. Why is that?
Please note that positions in futures contracts that have not been closed by the Last Trading Date will automatically close at their last quoted price.

Why wasn’t my Take Profit not triggered, while the chart reached the price I had set?
Please note that Sell positions are closed with the Ask (Buy) price. The price the chart is showing is the Bid (Sell) price, which is lower than the Ask price. You need to add the spread to the price that you see in the chart in order to get the Ask price.

Why is your spread so high on EURUSD/GBPUSD (eg Over 10 pips)?
Please note that we are using fractional pips pricing in order for the client to benefit from rounding. Instead of 4 decimal places, we use 5 and therefore the 10 pips you see are actually 1.0 pip.

Why was the swap that I was charged too high?
On Wednesdays, the charge that applies is triple the regular swap. This is made in order to take the weekend into account.

Where on your website can I find the calendar for the CFD?
Please go to “Trading”, select “Futures”, and then click on the “Futures Calendar”.

The MT4 Demo/Live login shows invalid account/no connection. What do I do?
Please note that Demo accounts have a 30-day expiry period, ensure that you are using the correct password and have selected the correct server. For further help, you can speak to one of our customer support representatives via our Live Chat or you can e-mail us at support@ironfx.com quoting your account number.

Do you have a dealing desk?
Yes, you can contact our execution desk to open/close/modify your trades should you have any issues. You can contact our execution desk via e-mail on trading@ironfx.com

Why are the spreads higher after 11pm?
From 23:00 to 02:00 server time, all markets are closed and therefore there is very low liquidity in the market.

Sometimes when I’m trying to place an order I got an error message says “Trade Context is busy”, how this can be solved?
Simply restart your MetaTrader 4 terminal by closing it and launching it again.

After installing MT4 on my Mac the system blocked application because it came from “unknown developer” or similar. What should I do?
Apple has changed the security settings to only allow installations from the App Store. To have it working, please go to “System Preferences > Security & Privacy”. On the General Tab click the little lock in the lower left corner to unlock the general preference panel. Please select the “Anywhere” option from the menu.

Why I can’t download IronFX BlackBerry trader while I have the BlackBerry Internet Service (BIS)?
IronFX BlackBerry Trader doe not support the Blackberry Internet Service (BIS) connection type. We highly recommend to our traders to activate the TCP Cellular on their handsets or to use the TCP WiFi Internet connection for connectivity.

I forgot my MT4 password. What should I do?
This can be done via the client portal. Click on 'My Account' , Overview , and then click on 'Actions' next to the account that you wish for the password to be changed.

How do I change my MT4 password?
To change your MT4 password, please log into your MT4 Platform, click on “Tools”, then “Options”, Click on “Change” next to the password Tab. Please enter your current password and enter a new one, then click OK.

How can I change my password on Android/iPhone?
To change Password on your Android/iPhone please click on the “Settings” tab, then click on “Accounts”. On the bottom right corner you will see a Key icon, please click on it. You will then get a pop up window to change your password.

Risk Warning: Our products are traded on margin and carry a high level of risk and it is possible to lose all your capital. These products may not be suitable for everyone and you should ensure that you understand the risks involved.

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